Work at Wahoo
Open Positions
At Wahoo, our employees call themselves Wahooligans. To be a Wahooligan means to be driven by the purpose of building a better athlete. It means to be inspired by the vision of being THE global leader in smart fitness and training. It means operating by a core set of values that include challenging the status quo, supporting each other, doing the right thing, taking ownership of your work and having fun.
Wahooligans have been completely transforming the way endurance athletes train since we launched the first smart trainer for cyclists in 2013, the KICKR. Since then, whether it be our indoor bike trainers, our GPS bike computers, our sensors, our pedals, our software and now, our treadmills, we have never stopped innovating and we don't plan to any time soon. As a company that is constantly innovating, we need to hire great people and often ask them to do things that push them out of their comfort zone. After all, as Wahooligans, we find comfort in discomfort. If you are up for that kind of challenge, we invite you to keep reading.
For a company like Wahoo, it may seem obvious but we want to be super clear about our commitment to being an equal opportunity employer that welcomes everyone. It is our desire to build and maintain a workforce that is as diverse as the athletes we serve! We are looking for creative, self-starters, who think differently. We want to be sure we have the best people, in the right jobs, doing great work in an engaging, fun, welcoming and challenging environment!
If you are excited about being a Wahooligan, we encourage you to apply for our job opportunities.
Open Positions
Algorithm Developer
Department: HW Engineering
Location: Wahoo HQ - Atlanta, GA (In Office)
Reports to: Chief Operating Officer
We are seeking an experienced Algorithm Developer to develop innovative solutions working with data ranging from low level sensor data up to high level athletic data.
Are you excited about the challenge of developing algorithmic magic at the core of Wahoo’s next generation products? Then throw your name in the ring!
Key Responsibilities:
- Collect, visualize, and analyze data from a wide variety of sources including electromechanical brakes & actuators, accelerometers, GNSS, barometers, heart rate, and lidar
- Process data in time and frequency domain using state of the art digital signal processing techniques
- Develop physics and biomechanical models that are both dynamic and predictive
- Perform numerical simulations and model optimization to improve algorithm performance
- Design, analyze, and optimize control systems
- Develop algorithms to be implemented in production firmware and software
- Work closely with firmware and hardware teams to ensure seamless integration of algorithms on Wahoo devices
- Develop and optimize signal processing and machine learning algorithms to extract physiological metrics from raw sensor data.
- Collaborate with data scientists, engineers, and domain experts to translate research findings into production-ready features.
- Validate algorithms through rigorous testing, including lab-based experiments and real-world data analysis.
Qualifications & Skills:
- MSc or Phd in Computer Science, Mathematical Engineering, Electrical Engineering, Biomedical Engineering, (Bio)mechatronics, or similar
- Experience with machine learning frameworks and signal processing techniques
- Expert knowledge of mathematical modeling, numerical simulation, and optimization
- Proficiency in Python, Matlab, and C/C++ for algorithm development and data analysis
- Strong analytical and problem-solving skills with the ability to work on complex, ambiguous problems.
- Experience deploying algorithms and managing version control in production environments, including embedded systems or cloud-based solutions, is a plus.
- Ability to communicate effectively in a worldwide environment
- Ability to travel internationally as required, typically once or twice per year
- Passion for health, fitness and/or endurance sports is a plus.
Other desirable experience and skills include:
- Experience working with accelerometer, GNSS and/or heart rate data
- Experience working with electromechanical brakes and/or actuators
- Experience with system identification and control systems design
Distribution Operations Analyst (UK/EU)
Department: Operations – Distribution and Logistics
Location: Wahoo’s London Office (In Office)
Reports to: Distribution Operations Manager
We are looking for a UK/EU Third-Party Logistics (3PL) Analyst to play a crucial role in Wahoo’s Operations team. This role will focus on optimizing our EU distribution network, ensuring efficiency, accuracy, and service excellence in our supply chain.
Working closely with our 3PL warehouse teams, you will drive adherence to service level agreements (SLAs), maintain inventory accuracy, and enhance overall operational effectiveness. Additionally, you will collaborate with Sales and Customer Experience teams to troubleshoot and resolve transportation and fulfillment challenges.
Key Responsibilities
- Provide monthly forecasts and weekly inbound shipment data to 3PL warehouses.
- Monitor and optimize on-time shipping performance and order fulfillment rates at 3PL locations.
- Ensure inventory accuracy, investigating and resolving discrepancies with 3PL partners.
- Oversee quality control, assurance, and order accuracy in collaboration with 3PL teams.
- Track and report weekly shipment volumes (orders/units/revenue) from 3PL warehouses.
- Analyze and manage market delivery freight costs, identifying cost-saving opportunities.
- Lead cost-reduction initiatives within the 3PL warehouse network.
- Conduct weekly 3PL meetings to align on business goals and operational priorities.
- Develop, document, and maintain standardized operating procedures for the team.
- Provide exceptional support to internal stakeholders, including Sales, Sales Operations, and Customer Service/Warranty teams.
- Conduct ad-hoc freight and fulfillment analyses for business insights.
- Ensure accurate data synchronization between Wahoo’s systems and 3PL platforms.
- Validate invoices to ensure accurate billing from 3PL partners.
Qualifications & Experience
- Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field.
- 3+ years of experience in logistics, distribution, or supply chain program management.
- Proven ability to build and manage relationships with stakeholders, contractors, and suppliers.
- Strong analytical skills, with expertise in data analysis and reporting tools.
- Excellent organizational and time-management skills.
- Strong problem-solving and decision-making abilities.
- Exceptional written and verbal communication skills.
- Ability to adapt in a fast-paced, dynamic business environment.
Wahooligan Experience Specialist
Department: Wahooligan Experience
Location: Wahoo Atlanta and London Offices (In-Office)
As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.
Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!
Key Responsibilities
- Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
- Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
- Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
- Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
- Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
- Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
- Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
- Test returned products to collect feedback and identify issues.
- Coordinate shipments of defective products to manufacturers for testing or credit.
- Oversee the in-house inventory of spare and refurbished parts.
- Contribute to team success by achieving measurable outcomes.
What We’re Looking For
- Language Skills: Foreign language proficiency is a bonus - especially German
- Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
- Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
- Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
- Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
- Communication: Excellent written and verbal communication skills with practiced listening abilities.
- Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Resilience: Thick-skinned and capable of managing challenging customer interactions.
- Ownership: Self-motivated with a bias for action and a commitment to delivering results.
- Flexibility: Willingness to work flexible hours, including evenings and weekends.
- Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.