Work at Wahoo
Open Positions
At Wahoo, our employees call themselves Wahooligans. To be a Wahooligan means to be driven by the purpose of building a better athlete. It means to be inspired by the vision of being THE global leader in smart fitness and training. It means operating by a core set of values that include challenging the status quo, supporting each other, doing the right thing, taking ownership of your work and having fun.
Wahooligans have been completely transforming the way endurance athletes train since we launched the first smart trainer for cyclists in 2013, the KICKR. Since then, whether it be our indoor bike trainers, our GPS bike computers, our sensors, our pedals, our software and now, our treadmills, we have never stopped innovating and we don't plan to any time soon. As a company that is constantly innovating, we need to hire great people and often ask them to do things that push them out of their comfort zone. After all, as Wahooligans, we find comfort in discomfort. If you are up for that kind of challenge, we invite you to keep reading.
For a company like Wahoo, it may seem obvious but we want to be super clear about our commitment to being an equal opportunity employer that welcomes everyone. It is our desire to build and maintain a workforce that is as diverse as the athletes we serve! We are looking for creative, self-starters, who think differently. We want to be sure we have the best people, in the right jobs, doing great work in an engaging, fun, welcoming and challenging environment!
If you are excited about being a Wahooligan, we encourage you to apply for our job opportunities.
Financial Planning and Analysis (FP&A) Manager
Department: Finance
Location: Atlanta, GA (Wahoo HQ - On-site)
Reports to: Chief Financial Officer
We’re looking for an FP&A Manager to help Wahoo achieve its business goals by providing expertise in financial planning and analysis to key business leaders. Role will focus on overseeing all aspects of financial planning and analysis and assisting in financial close and tax compliance
Are you excited about the challenge of managing the budgets, forecasts and financial analysis of a fast growing and interesting business in the athletic endurance space? Then throw your name in the ring!
In this role, you will:
- Manage and execute the financial planning and forecasting process
- Manage and execute the consolidation, analysis and reporting of financial and operational results on a monthly basis to help the business in achieving financial and strategic objectives.
- Manage the annual audit process
- Build and deliver KPIs/Scorecards to internal stakeholders in a data visualization tool such as Tableau or Power BI.
- Interpret financial results and develop financial models to identify strategic alternatives and/or contingency plans
- Drive 5-year strategic planning and modeling
- Support cross-functional coordination of budgeting, forecasting, reporting, and cost improvement efforts.
- Support the annual operating plan cycle, monthly progress reporting and financial reforecast process including modeling.
- Assist with preparation of Board/Management reporting package, analysis of variance, identification of key driver/insights, outlook/re-forecast
- FP&A support for marketing, sales, operations and product development functions including customer, product, channel analysis/profitability
- Analyze product pricing changes to quantify projected impact on volume and margins
- Support various tax compliance needs
- Have the opportunity for additional cross-functional training in treasury and payroll management
We’d love to hear from you if you have:
- 4 – 7 years financial planning & or business analysis experience.
- Consumer product or retail industry experience is strongly preferred.
- Bachelor’s degree required (Preferred major in Finance, Accounting or related business degree)
- CPA or MBA is a plus
- Excellent planning and analysis skills with the ability to analyze situation, apply proven problem solving techniques and make sound business decisions/recommendations
- Experience creating and working with complex Excel based financial models resulting in financial statement outputs (Income Statement, Balance Sheet, Cash Flow) and valuation metrics
- Demonstrated financial planning/analysis skills within a high growth, fast-paced company environment
- Strong attention to detail and analytical skills
- Systems orientation, including management reporting and financial transaction processing
- Business acumen/strong business analysis and judgment, ability to understand cost/equations
- Creativity - ability to recommend new processes, new data management/analysis methods, etc.
- Self-starter mentality – inquisitive, high-energy
- Strong MS Office skills (advanced level Excel). Experienced in utilizing Excel, ERP system/reporting to complete complex business/decision analysis and planning
- Experience with Netsuite is a plus.
- Experienced in use of metrics / scorecard to measure and manage performance.
- Cross-functional understanding and ability to achieve business results through cross-functional collaboration with of sales, finance, marketing, R&D, customer service, HR, operations and vendor partners.
- Effective written communication, presentation skills, and influencing skills both internally and externally.
- Planning and prioritization skills including strong project management background.
- Adaptable, resilient, flexible, fast-paced/sense of urgency, and a high level of multitasking ability.
- Personal and professional values aligned with company values and culture, high integrity
- Passion for health, fitness and/or endurance sports is a plus.
Wahooligan Experience Specialist
Department: Wahooligan Experience
Location: Wahoo’s Atlanta Office (in-office)
The Wahooligan Experience Specialist role is similar to a Customer Service position in many ways in that it interacts directly with our customers. Having a deep understanding of our customers, also called Wahooligans, the Wahooligan Experience Specialist is laser focused on delivering the best possible experience for the athletes around the world who use our products. Are you excited about the challenge of helping Wahoo provide a top tier customer experience to Wahooligans across the globe? Then throw your name in the ring!
In this role, you will:
- Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
- Resolve customer issues by determining the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution
- Use our customer service management system, [Zendesk], to log and manage customer service interactions
- Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, canceled)
- Explain the differences between various products for pre-sale customer inquiries
- Create database of product issues for ongoing analysis and partner with developers to resolve issues
- Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
- Test returns to collect and analyze customer feedback/issues
- Contribute to team effort by accomplishing measurable results
- Coordinate shipments of defective products to manufacturers for testing and/or credit
- Manage in-house spare / refurbished parts inventory
We’d love to hear from you if you have:
- A minimum of 1-3 years demonstrated experience performing a customer service role
- Prior experience working in a customer service role, preferably for a technology company dealing with connective devices
- A demonstrated ability to learn, understand, and follow established procedures based on technology
- A strong technological literacy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
- Exceptional customer service skills; pleasant, patient, and friendly attitude; plays well with others
- An ability to handle all customers patiently and with kindness
- Excellent written and verbal communication skills plus practiced listening skills
- A detail orientation with strong organizational ability to handle multiple events simultaneously
- A strong ability to problem solve and prioritize
- A “thick skin” and are able to handle complaints and unpleasant customers
- A strong bias for action and demonstrated desire for ownership
- Excellent time management and follow-up skills
- Foreign language a plus
- An enthusiasm for endurance sports; preferably cycling and running
- An entrepreneurial spirit and passion for sport/fitness and technology
- A willingness to work a flexible schedule to include early evenings and weekends
- Self-motivation and ability to work well in a team environment