Work at Wahoo

Algorithm and Data Engineer

We are seeking an experienced Algorithm and Data Engineer to develop innovative solutions working with data ranging from low level sensor data up to high level athletic data.

Are you excited about the challenge of developing algorithmic magic at the core of Wahoo’s next generation products? Then throw your name in the ring!

Key Responsibilities:

• Collect, visualize and analyze data from a wide variety of sources including accelerometers, GNSS, barometers, heart rate, lidar, and electromechanical brakes & actuators
• Process data in time and frequency domain using state of the art digital signal processing techniques
• Develop physiological and biomechanical models and perform numerical simulations
• Develop algorithms to be implemented in production firmware and software
• Work closely with firmware and hardware teams to ensure seamless integration of algorithms on Wahoo devices
• Develop and optimize signal processing and machine learning algorithms to extract physiological metrics from raw sensor data.
• Collaborate with data scientists, engineers, and domain experts to translate research findings into production-ready features.
• Validate algorithms through rigorous testing, including lab-based experiments and real-world data analysis.

Qualifications & Skills:

• MSc or Phd in Computer Science, Electrical Engineering, Biomedical Engineering, Biomechatronics, or similar
• Experience with machine learning frameworks and signal processing techniques.
• Expert knowledge of mathematical modeling and numerical simulations
• Proficiency in Python, Matlab, and C/C++ for algorithm development and data analysis.
• Strong analytical and problem-solving skills with the ability to work on complex, ambiguous problems.
• Experience deploying algorithms in production environments, including embedded systems or cloud-based solutions, is a plus.
• Ability to communicate effectively in a worldwide environment
• Ability to travel internationally as required, typically once or twice per year
• Passion for health, fitness and/or endurance sports is a plus.

Other desirable experience and skills include:

• Experience working with accelerometer, GNSS and/or heart rate data
• Experience working with electromechanical brakes and/or actuators
• Experience with system identification and control systems design

Distribution Operations Analyst (UK/EU)

We are looking for a UK/EU Third-Party Logistics (3PL) Analyst to play a crucial role in Wahoo’s Operations team. This role will focus on optimizing our EU distribution network, ensuring efficiency, accuracy, and service excellence in our supply chain.

Working closely with our 3PL warehouse teams, you will drive adherence to service level agreements (SLAs), maintain inventory accuracy, and enhance overall operational effectiveness. Additionally, you will collaborate with Sales and Customer Experience teams to troubleshoot and resolve transportation and fulfillment challenges.

Key Responsibilities

• Provide monthly forecasts and weekly inbound shipment data to 3PL warehouses.
• Monitor and optimize on-time shipping performance and order fulfillment rates at 3PL locations.
• Ensure inventory accuracy, investigating and resolving discrepancies with 3PL partners.
• Oversee quality control, assurance, and order accuracy in collaboration with 3PL teams.
• Track and report weekly shipment volumes (orders/units/revenue) from 3PL warehouses.
• Analyze and manage market delivery freight costs, identifying cost-saving opportunities.
• Lead cost-reduction initiatives within the 3PL warehouse network.
• Conduct weekly 3PL meetings to align on business goals and operational priorities.
• Develop, document, and maintain standardized operating procedures for the team.
• Provide exceptional support to internal stakeholders, including Sales, Sales Operations, and Customer Service/Warranty teams.
• Conduct ad-hoc freight and fulfillment analyses for business insights.
• Ensure accurate data synchronization between Wahoo’s systems and 3PL platforms.
• Validate invoices to ensure accurate billing from 3PL partners.

Qualifications & Experience

• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field.
• 3+ years of experience in logistics, distribution, or supply chain program management.
• Proven ability to build and manage relationships with stakeholders, contractors, and suppliers.
• Strong analytical skills, with expertise in data analysis and reporting tools.
• Excellent organizational and time-management skills.
• Strong problem-solving and decision-making abilities.
• Exceptional written and verbal communication skills.
• Ability to adapt in a fast-paced, dynamic business environment.

Global Logistics Manager

We’re looking for a Global Logistics Manager to lead our international shipping activities. This role will manage all aspects of our global shipping including execution, analytics, planning, forecasting, and transportation strategies. The ideal candidate for this role will have strong experience in managing the shipping strategy and activities for a global consumer products company. In this role you will need to be detail oriented, execution focused, and strategically minded.

Are you excited about the challenge of managing the global logistics function for an innovator that delivers awesome products? Then throw your name in the ring!

In this role, you will look after three main areas of responsibility:

1. Operational oversight and management which includes:
   • collaborating with ocean carriers and NVOCC (Brokers) to secure the most optimum freight rates to support Wahoo's margin objectives
   • managing shipment activity from origin markets (Asia) into the U.S., UK, Netherlands, Australia, and Malaysia to meet the business requirements for network needs
   • managing 3PL freight forwarder for PO management operations, including performance reporting, vendor management, compliance reporting
   • managing drayage operations from port of entry into distribution centers; ensuring that Demurrage and Detention exposure is minimized
2. Define and lead strategic initiatives related to:
   • international logistics activity with key providers to include ocean carriers, air freight providers, foreign ports, U.S. Customs, destination ports of entry and drayage, and last mile carriers
   • maintain scheduled lead time objectives and costs
3. Maintain Analytics and produce reporting related to:
   • transit times by lane for adjustments to lead time schedules
   • vendor performance against SOP's and take corrective action or non-compliance
   • provider performance (ocean carriers, freight forwarders, drayage providers) against SOP's and take corrective action to address issues

We’d love to hear from you if the following describes you:

• Bachelor's degree (or international equivalent) 3-5 of experience working in logistics or transportation operations
• Extensive knowledge of federal, state, and local transportation laws and regulations as well as international transportation network including ocean carriers, freight forwarders, ports, drayage provider network
• Experience in transportation procurement and negotiating contracts and rates
• Strong command of supply chain, inventory, distribution, business, and management principles
• Familiarity with one or more Transportation Management Systems (TMS)
• Strong team leadership skills in managing rapidly growing and fast-paced operations Industry standard certifications are preferred but not required
• Strong cross-functional collaboration experience
• Able to conduct complex, important work under minimal supervision with wide latitude for independent judgment.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Excellent written and oral communication/presentation skills
• Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced environment
• Solution-oriented and highly driven individual with the ability to “think different” and do what’s best for Wahoo and our athletes.

Manager, Supply Chain Planning

Provide functional thought leadership, process development, and enhancements to the forecasting & S&OP processes across the enterprise utilizing advanced supply chain planning applications. This position provides cross-functional direction and leadership in the development and maintenance of on-going volume forecasts. This role will have ongoing responsibility for the quality of forecasts in terms of accuracy, timeliness, coordination and communication. Leads S&OP process to manage and align business and supply chain to volume forecast results, partnering with Sales & Brand Marketing to continuously improve baseline accuracy. Oversees the inventory purchasing and management activities. Manage the Supply Chain planning organization to ensure planning models and long range purchase tasks are completed in order to achieve out stated KPIs for inventory levels, customer service level and new product introductions.

If managing a global supply chain excites you, let’s talk!

What You’ll Do:

• Oversee and drive team facilitation of the monthly S&OP/IBP consensus process including maintenance of rolling 12 month consensus demand plans and gaining full alignment with stakeholders. Influence and hold key partners in brand, sales and finance accountable for consistent forecast inputs and address input gaps. Leads team to systematically identify and work to reconcile discrepancies and close gaps on an ongoing basis through comprehensive forecast error reviews.
• Responsible for the quality of forecasts in terms of accuracy, timeliness, coordination and communication. This will be accomplished through facilitation of the Demand Planning Process as well as the Sales and Operations Planning (S&OP) process.
• Oversee team to execute inventory purchasing plans in alignment with demand forecasts and inventory management targets. Communicate with other functions (after sales service, customer service) to coordinate inventory purchasing to support post-sale and refurbishment requirements.
• Communicate key forecast accuracy metrics to senior level management and functional teams, including opportunities and actions to drive improvement.
• Establish annual forecast accuracy targets. Communicate weekly/monthly forecast error results versus established targets and identify and report on root cause for forecast error above targets. Work to continuously improve all metrics and reporting processes.
• Support business understanding of volume forecasts and business performance through comprehensive analytics. Key analysis includes drivers of forecast changes, as well as actual shipment variances to forecast. Must partner with key Supply Chain functions.
• Supports development and understanding of components of volume forecasts include consumption trends, separation of base and incremental volume, changes in customer inventory and other factors that translate consumption volume to shipment volume.
• Provide leadership in developing team members, including talent management, succession planning and professional education. Mentor the growth and development of the Supply and Demand Planning Process and the Planners.
• This position also shares responsibility for customer service levels, inventory turns, and continuous improvement initiatives.

About You:

We’re looking for someone with the following qualifications and attributes:

• Education & Experience:
  • Bachelor’s degree in business, supply chain, finance, or a related field (or equivalent work experience).
  • 5+ years of practical supply chain planning experience.
  • Experience leading S&OP processes and procedures, customer planning and/or supply planning.
  • Experience with variety of aspects of the supply chain, including planning, manufacturing operations, purchasing, transportation, warehousing, deployment and inventory management is ideal.
  • Experience with demand and inventory planning software with strong ERP knowledge APICS CPIM certification is preferred.
• Skills & Traits:
  • Strong problem-solving skills, with experience in root cause analysis and driving continuous improvement.
  • Demonstrated ability to take ownership and achieve results.
  • Proficiency in Microsoft Excel and other Office tools.
  • Excellent communication skills, capable of building relationships in a distributed team environment.
  • A collaborative mindset and a passion for delighting customers with exceptional service.
  • Exceptional analytical and problem solving skills.
  • Highly collaborative leadership style and excellent facilitations skills.
  • Ability to lead effectively and handle conflict in cross-functional integration role.
  • Ability to manage cross-operating group/cross-functional resources without the use of direct reports.
  • Financial literacy and thorough understanding of P&L including Brand and Supply Chain cost structure.

Supply Chain Planning Analyst

We’re looking for an experienced, organized, and detail-oriented Supply Chain Planning Analyst to join our team. In this role you will be responsible for developing and maintaining a rolling 12-month purchasing and inventory plan for all products across Wahoo’s portfolio, playing a critical role in maintaining stock levels, preventing shortages, and optimizing inventory to meet our business needs. The ideal candidate for this role will have 3 to 5 years of experience in Inventory Planning or a related Supply Chain planning role with an “own it” mentality and strong analytical skills.

Are you excited about the challenge of inventory management and enhancing customer satisfaction? Then throw your name in the ring!

In this role, you will:

• Create and maintain a rolling 12-month purchasing plan for Wahoo’s revenue-generating products
• Work directly with Vendor Operations and Inbound Logistics to manage the materials supply chain, minimize exposure, and optimize transportation modes to minimize costs
• Facilitate the Supply Review process and present risks and opportunities to drive improved operational performance to the Leadership Team
• Monitor, track and report on order shipments, delays, product availability date changes, and inventory shortages/overages to key stakeholders
• Drive ad hoc analysis and scenario planning to identify opportunities for increased efficiencies and cost reduction
• Actively participate in long-range strategic initiatives focused on optimizing inventory management and working alongside the Distribution Team to enhance warehouse operations

We’d love to hear from you if the following describes you:

• Bachelor’s degree in business, Supply Chain management, Logistics, or a related field.
• 3 to 5 years of experience in Inventory Planning or a related Supply Chain Planning role.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced environment
• Solution-oriented and highly driven individual with the ability to “think different” and do what’s best for Wahoo and our athletes.

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Language Skills: Foreign language proficiency is a bonus - especially German
• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• Communication: Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.