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At Wahoo, our mission is clear: to build a better athlete in all of us. Our integrated training ecosystem is designed to support both amateur and elite endurance athletes in reaching their goals. It’s not about podiums, it’s about progress. Breakthroughs big and small. The moments that make you Wahoo!
Our team is the driving force behind our continued growth. We are passionate about serving the endurance sports community and are looking for innovative, self-motivated individuals who thrive in dynamic, collaborative environments. We value diversity—in background, experience, and perspective—and welcome individuals from all walks of life who share a love for performance, competition, and camaraderie.
Wahoo is a place where curiosity is encouraged, creative problem-solving is celebrated, and taking calculated risks is part of how we grow. We embrace unconventional thinking and understand that occasional setbacks are a natural part of innovation.
As a growing company, we seek individuals who are proactive, adaptable, and take full ownership of their work. The ability to work independently, seek support when needed, and maintain momentum is critical. We value accountability and a solutions-oriented mindset.
Integrity, fairness, and doing the right thing are the cornerstones of how we operate—whether we’re interacting with customers or collaborating with teammates. At Wahoo, everything we do is focused on making the road to better simple, effective and a bit more fun.
Open Positions
Sales Operations & Support Specialist
Department: Sales Operations
Location: Wahoo Atlanta or London Offices (Hybrid/Remote Available)
Wahoo Fitness is seeking a detail-oriented and proactive Sales Operations & Support Specialist to support our international distribution partners, independent bike dealers, and internal sales team. This role is essential in driving revenue by ensuring efficient order management, accurate billing, smooth distribution, and excellent after-sales support.
If you thrive in a fast-paced environment, enjoy problem-solving, and are excited about supporting the growth of Wahoo’s global sales channels, we’d love to hear from you.
Key Responsibilities
- Process customer purchase orders (POs) accurately and in a timely manner.
- Confirm product availability using NetSuite and PowerBI.
- Coordinate required shipping and compliance documents (invoices, labels, packing lists, customs documentation, etc.).
- Liaise with 3PL warehouses to ensure timely and accurate product shipments.
- Generate and manage customer invoices, including follow-up on outstanding payments.
- Provide sales and marketing support as required.
- Maintain the B2B e-commerce platform, including catalog updates, login management, and promotional setup.
- Monitor and analyze sales data and platform performance to identify opportunities for growth.
- Resolve dealer and distributor inquiries and issues promptly and effectively.
- Manage dealer/distributor requests through Zendesk.
- Support return and replacement processes, including issuing credit memos or refunds via NetSuite when necessary.
What We’re Looking For
- Experience: Previous experience in order processing, data entry, or customer support.
- Attention to Detail: Exceptional attention to detail with strong organizational skills.
- Problem-Solving: Proven problem-solving ability and a proactive approach.
- Multitasking: Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
- Communication: Excellent written and verbal communication skills (English required; additional languages a plus).
- Technical Skills: Proficiency with business systems such as NetSuite, Zendesk, PowerBI, and Shopify.
- Ownership: Self-motivated, with a strong sense of ownership and bias for action.
- Passion: Passion for sport, fitness, and technology.
Wahooligan Experience Specialist
Department: Wahooligan Experience
Location: Wahoo Atlanta and London Offices (In-Office)
As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.
Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!
Key Responsibilities
- Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
- Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
- Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
- Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
- Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
- Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
- Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
- Test returned products to collect feedback and identify issues.
- Coordinate shipments of defective products to manufacturers for testing or credit.
- Oversee the in-house inventory of spare and refurbished parts.
- Contribute to team success by achieving measurable outcomes.
What We’re Looking For
- Language Skills: Foreign language proficiency is a bonus - especially German
- Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
- Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
- Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
- Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
- Communication: Excellent written and verbal communication skills with practiced listening abilities.
- Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Resilience: Thick-skinned and capable of managing challenging customer interactions.
- Ownership: Self-motivated with a bias for action and a commitment to delivering results.
- Flexibility: Willingness to work flexible hours, including evenings and weekends.
- Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.