Work at Wahoo

Head of Information Security

We are seeking an experienced Head of Information Security to lead our comprehensive security strategy and governance initiatives for our global fitness technology ecosystem. This role combines strategic security leadership with hands-on program management, embedding security best practices into our high-performing engineering teams while driving enterprise-wide risk management across our development lifecycle. You'll partner closely with executive leadership and engineering teams to build secure, compliant systems that protect millions of Wahooligans worldwide, while serving as the primary security advisor to business stakeholders on matters affecting our connected fitness devices, mobile applications, and cloud services.

Key Responsibilities

• Security Strategy & Governance
  • Develop and execute comprehensive information security strategy aligned with business objectives
  • Establish and maintain security policies, standards, and procedures across the organization
  • Lead enterprise risk management activities including threat assessments, vulnerability management, and business impact analysis
  • Report security posture and metrics to executive leadership and board of directors
  • Ensure compliance with industry regulations and security frameworks (SOC 2, ISO 27001, GDPR, etc.)
• Security Program Management
  • Oversee security architecture and design reviews for all technology initiatives
  • Manage security incident response program and coordinate breach response activities
  • Drive security awareness training and culture initiatives across all departments
  • Partner with legal, HR, and compliance teams on security-related matters
• Infrastructure & Application Security
  • Define security requirements for cloud infrastructure (AWS) and on-premises systems
  • Collaborate with engineering teams to implement security controls in CI/CD pipelines and DevSecOps practices
  • Oversee security testing programs including penetration testing, code reviews, and vulnerability assessments
  • Ensure secure-by-design principles are embedded in application development lifecycle
  • Manage security tooling and technology stack including SIEM, vulnerability scanners, and security monitoring platforms
• Vendor & Third-Party Risk Management
  • Establish and maintain vendor security assessment and monitoring programs
  • Lead security due diligence for mergers, acquisitions, and strategic partnerships
  • Manage cyber insurance program and claims processes
  • Coordinate with external security consultants and audit firms

Required Qualifications

• 7+ years of progressive information security experience with 2+ years in senior leadership roles
• Strong background in enterprise security frameworks and risk management methodologies
• Experience with cloud security (AWS preferred), container security, and modern application architectures
• Proven track record of building and scaling security teams and programs
• Deep understanding of regulatory compliance requirements (SOC 2, PCI DSS, HIPAA, etc.)
• Excellent communication and presentation skills with ability to engage C-level executives and board members
• Security certifications preferred (CISSP, CISM, CISA, or equivalent)
• Bachelor's degree in Computer Science, Information Security, or related field; Master's degree preferred

Preferred Qualifications

• Experience in high-growth technology companies or similar industries
• Background in incident response and crisis management
• Knowledge of security automation and orchestration tools
• Experience with zero-trust architecture implementation
• Previous experience working with external auditors and regulatory bodies

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Language Skills: Foreign language proficiency is a bonus - especially German
• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• Communication: Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.