Work at Wahoo

E-commerce Marketplace Analyst

At Wahoo, we build training tools that athletes rely on every day. Our presence on global marketplaces like Amazon is a critical part of how we reach those athletes. As an Ecommerce Marketplace Analyst, you will be the primary engine behind our marketplace success, balancing the technical precision of logistics with the creative strategy of digital marketing. This is a versatile, high-impact role. You aren’t just looking at spreadsheets; you are managing the entire lifecycle of our products on Amazon and other marketplaces, ensuring they are in stock, highly visible, compliant, and profitable. You will act as the central hub for our marketplace operations, bringing clarity and structure to our global expansion efforts.

What You’ll Do

• Data Analysis: Align stock levels with marketing promos and budgets, providing the Business Manager with insights to drive incremental revenue opportunities.
• Experience Management: Monitor account health and customer feedback to maintain a high star rating across all marketplaces.
• Growth & Expansion: Research new marketplaces to identify growth opportunities, supporting the launch of new regions.
• Inventory & Logistics: Forecast demand to maintain a 95%+ fill rate. Manage purchase orders and optimize shipping processes to reduce freight costs while ensuring Amazon compliance.
• Marketing & Visibility: Drive sales through SEO optimization and Amazon Advertising (AMS). Manage ad spend to maintain a TACoS % and achieve top keyword rankings for priority products. Run successful marketing and sales campaigns throughout the year.
• Operational Excellence: Resolve chargebacks, shortages, and compliance issues (like suppressed listings) to keep the channel running smoothly. Align with operations on weekly ordering cycle and adjust availability and procurability of stock on hand.
• Support the Accounting Function: reconciling e-commerce payments, refunds, and credit memos across platforms, payment processors, and the general ledger to ensure accurate and timely financial reporting.

What We’re Looking For

• 3+ years of experience managing Amazon Vendor or Seller Central accounts.
• The "Whole Brain" Approach: You are comfortable switching between analytical inventory forecasting and creative marketing campaign management.
• Problem Solver: Proven ability to navigate Amazon’s complex ecosystem, from resolving operational penalties to optimizing "Detail Pages."
• Efficiency Minded: Experience maintaining healthy stock turnover (30–60 days) and managing promotional budgets for major events like Prime Day.
• Strong Communicator: Ability to collaborate with hardware, marketing, operations and supply chain teams to ensure a seamless athlete experience.

Tools & Systems (Plusses)

• Amazon Vendor Central, Amazon Advertising & Brand Registry
• NetSuite or equivalent ERP experience, office
• English, any additional languages

Executive Assistant & HR Office Coordinator

Ready to be the heartbeat of a fast-moving leadership team and the catalyst behind a thriving office culture?

At Wahoo, we’re seeking a dynamic, highly organized, and proactive Executive Assistant & Office Coordinator to power our executive operations and elevate our workplace experience. This role is instrumental in ensuring our senior leadership team operates seamlessly while fostering an engaging, people-first environment where teams can do their best work.

If you’re a tech-savvy multitasker who thrives on precision, anticipates needs before they arise, and loves creating positive experiences for others, this is your opportunity to make a meaningful and visible impact

What You’ll Do:

Executive support for our CEO, including:

• Managing complex calendars
• Scheduling and supporting meetings
• Arranging domestic and international travel, accommodations, and detailed itineraries
• Tracking and submitting expense reports
• Support preparation of high-quality presentations, reports, and communications

Support day-to-day facilities operations, including:

• Coordination with contractors and building management to ensure a clean, safe, and efficient Atlanta HQ office environment
• Oversee and manage office supplies including kitchen and provisions
• Manage improvement projects for Atlanta HQ office
• Develop and implement office procedures to enhance productivity and communication.
• Act as a culture ambassador by helping plan team events, team-building activities and employee engagement initiatives.

What We’re Looking For:

• Proven experience as an Executive Assistant, Office Manager, or similar administrative role.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiarity with digital tools (e.g., e-calendars, video conferencing, travel/expense platforms).
• Exceptional organizational and time-management skills with the ability to prioritize effectively.
• Strong written and verbal communication skills with a keen eye for detail.
• High level of discretion, professionalism, and confidentiality.
• A proactive mindset, positive attitude, and—most importantly—a certified sense of humor.

Firmware Engineer

As a Firmware Engineer, you’ll play a critical role in bringing Wahoo’s electromechanical products to life through robust, high-performance embedded firmware. This is an opportunity for an experienced engineer to make an immediate impact in a fast-moving, lean development environment. You’ll contribute independently while collaborating across teams to support products from early development through production and into real-world use. From refining system performance to ensuring reliability in the field, your work will directly shape the athlete’s experience and drive innovation at the core of our technology.

Responsibilities

• Design, implement, and maintain embedded firmware across the Wahoo device portfolio.
• Develop firmware spanning low-level control, hardware interfaces, connectivity, and system integration.
• Support hardware bring-up and EVT/DVT builds, working closely with Electrical and Mechanical Engineering.
• Collaborate with Data Science to integrate algorithms and control methods in real-time, resource-constrained systems.
• Interface with Software/App and Cloud teams, ensuring stable firmware APIs and data contracts.
• Support sustaining engineering, including bug fixes, feature updates, and investigation of field issues across the installed base.
• Participate in code reviews, integration testing, and continuous improvement of firmware practices.
• Implement and support production line testing and validation.

Scope & Decision Authority

• Own defined firmware modules or features within a product.
• Make local implementation decisions within established architecture; reviews occur for changes affecting system behavior, performance, or fleet risk.
• Operate independently on assigned scope with limited day-to-day oversight.

Minimum Qualifications

• Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or equivalent experience.
• 1–3 years of professional firmware or embedded systems experience.
• Experience shipping firmware as part of electromechanical products.
• Demonstrated skills with C/C++ in a resource-constrained microcontroller-based environment.
• Experience with wireless protocols, preferably BLE and Wi-Fi.
• Strong debugging and lab skills, including the use of logic analyzers, multimeters, and oscilloscopes.
• Experience developing drivers using UART, I2C, SPI, or other common physical layer protocols.
• Working knowledge of FreeRTOS or Zephyr OS is a plus.
• Hands-on experience with Nordic and ESP32 family chips is a plus.
• Some experience with C#, Python, Objective-C, Swift, or other higher-level languages is a plus.
• Interest in fitness and endurance sports is a plus.

Mechanical Engineer

The Mechanical Engineer is responsible for designing and developing electromechanical fitness products across Wahoo’s indoor and outdoor training ecosystem, from early concept through mass production and into sustaining engineering and ongoing improvements. This role blends hands-on design, analysis, and lab work with close collaboration across Electrical, Firmware, Industrial Design, and Quality teams to deliver reliable, high-performance products.

Responsibilities

• Own mechanical design of subsystems and assemblies for electromechanical fitness products, including structures, mechanisms, drive systems, enclosures, and interfaces to electronics, from concept through production release.
• Select and integrate motors, transmissions, and power train components such as belt and gear drives, bearings, shafts, flywheels, and couplings, working closely with Electrical and Firmware teams on control, safety, and performance tradeoffs.
• Build and iterate robust 3D CAD models and drawings in SolidWorks, including parts, complex assemblies, exploded views, and GD&T, ensuring designs are manufacturable, serviceable, and compatible with Wahoo’s PLM and configuration management practices.
• Apply engineering analysis including hand calculations, FEA, tolerance stacks, and material selection to ensure structural integrity, stiffness, durability, and reliability under realistic loads and lifetime usage profiles.
• Define and support verification and validation plans, partnering with lab technicians and Quality to develop fixtures, tests, and pass/fail criteria, analyze test data, support DFMEA, and ensure compliance with regulatory and safety standards.
• Collaborate with Industrial Design and Product Management to translate user stories and experience requirements into clear mechanical specifications while balancing performance, cost, manufacturability, and aesthetics.
• Work directly with suppliers and contract manufacturers to bring designs into production, including DFM, DFA, and DFQ reviews, tooling decisions, and issue resolution during EVT, DVT, and PVT builds.
• Use scripting and simple tools such as Python to streamline engineering workflows, process test data, automate analysis tasks, or support basic test rigs.
• Collaborate with Firmware and Electrical teams to define interfaces, bring up prototypes, and debug cross-disciplinary issues while maintaining ownership of mechanical design and performance.

Minimum Qualifications

• B.S. in Mechanical Engineering or related field.
• 3–5 years of experience designing electromechanical products from concept through launch.
• Strong proficiency in SolidWorks for complex assemblies, detailed drawings, and PLM-controlled releases.
• Solid understanding of motor-driven system fundamentals including statics, dynamics, fatigue, vibration, friction, bearings, shafts, belt and gear drives, and safety factors.
• Experience performing structural analysis using hand calculations and FEA in SolidWorks Simulation.
• Experience with metal manufacturing processes such as machining, sheet metal, extrusions, castings, and stamping, with an understanding of DFM and cost tradeoffs.
• Experience with plastics and composite manufacturing processes including injection molding and extrusion.
• Experience planning and interpreting mechanical tests, including durability, abuse, and environmental testing.
• Comfort working with embedded electronics, sensors, and wiring, including mounting, routing, and strain relief.
• Strong communication skills and ability to thrive in a fast-moving, cross-functional team.

Preferred Qualifications

• 7+ years of experience designing electromechanical products.
• Experience with fitness, sports, or cycling hardware such as indoor trainers, smart bikes, or connected exercise equipment.
• Demonstrated use of modern digital tools, including AI-assisted workflows, to accelerate mechanical design, analysis, or documentation.
• Experience using Python, MATLAB, or similar tools to automate tests, analyze data, or build engineering utilities.
• Familiarity with embedded systems and firmware concepts such as control loops, sensor integration, and communication protocols.
• Experience working within structured product development processes including stage-gate workflows and EVT, DVT, and PVT builds.

Rework Operations Coordinator – US

Are you ready to make an impact on the products and people behind Wahoo Fitness? We’re looking for a Rework Operations Coordinator who thrives in a fast-paced, high-growth environment and loves turning challenges into streamlined processes. You’ll be at the center of Wahoo’s rework and repair operations, working closely with internal teams and global partners to ensure our products stay in peak condition and our customers stay happy.

If you have an entrepreneurial spirit, love hands-on problem solving, and want to be part of a team that drives innovation in fitness technology, this is the role for you.

What You’ll Do

Drive Rework Excellence Across Locations:

• Partner with outsourced sites (Renova, Base NL, UK HQ) to keep operations running smoothly
• Provide hands-on support on-site at Renova (Duluth, GA), monthly and occasional visits to 3PL centers
• Assist offsite teams through video training, troubleshooting, and daily guidance
• Track and report operational output, supporting monthly scorecards and feedback

Lead Special Projects & Process Improvements:

• Implement off-site rework operations for projects like cassettes, HCU covers, and power supply swaps
• Plan, manage, and streamline project workflows and calendars
• Teardown new and existing products for assessment and process improvement
• Create and update repair steps, instructions, and quality checks for both internal and outsourced teams

Be the Voice of Quality & Innovation:

• Provide input on new product design for serviceability
• Attend pre- and post-production meetings to share feedback and insights
• Track common failures, warranty issues, and customer feedback to drive continuous improvement
• Support “white glove” inspections of new products before they hit the market

Support Teams Across Wahoo:

• Assist customer service reps with repair and parts guidance
• Help manage budgets, inventory needs, and parts allocation for all rework locations
• Coordinate closely with operations, planning, quality, and product teams

What We’re Looking For

• Entrepreneurial spirit and comfort in a high-growth, fast-paced culture
• Exceptional communication skills and ability to work with global teams
• Excellent organizational, multitasking, and attention-to-detail skills
• Strong mechanical and electrical aptitude (hands-on work required)
• Ability to lift 70+ lbs. and travel as needed
• Proficiency in NetSuite, Excel, Google Sheets, and willingness to learn other tools
• Enthusiasm for learning, continuous improvement, and driving impact across teams

Why You’ll Love Working at Wahoo

• Work with cutting-edge fitness tech and a passionate, mission-driven team
• Make a tangible impact on products and customers around the globe
• Collaborate with internal and outsourced teams to shape rework processes
• Learn from experts across operations, product, and quality

Sr Project Manager – Indoor Training Products (Trainers & Smart Bikes | Treadmills)

At Wahoo, we build training tools that athletes rely on every day — from smart trainers and smart bikes to connected treadmills. As Senior Project Manager for Indoor Training Products, you’ll lead the development of our most complex electromechanical systems, guiding programs from early concept through EVT/DVT/PVT and into production.

This is a pure individual contributor role. You won’t manage people, but you will lead programs — coordinating engineering, design, operations, and partners to deliver high-quality products on time and at scale. You’ll report into the Technical Lead for Indoor Training Products and work closely with hardware, firmware, software, industrial design, product management, and supply chain.

We’re actively building and maturing our development processes. That means this role is not about enforcing rigid bureaucracy — it’s about bringing clarity, structure, and momentum to a lean, highly capable team.

At Wahoo, we believe the best products come from people who use them. Every employee is equipped with one of our flagship products — like a smart bike or smart trainer — along with a heart-rate monitor. You’ll live with the same products our customers do, bringing an athlete’s perspective into program decisions.

What You’ll Do

• Own end-to-end program execution for indoor cycling and running products, from concept through production.
• Build and manage integrated schedules across mechanical, electrical, firmware, software, ID, operations, and suppliers.
• Drive EVT/DVT/PVT planning, execution, and readiness, including phase reviews, build planning, and risk assessments, identify program risks early and lead cross-functional mitigation plans across cost, schedule, performance, quality, and supply.
• Coordinate internal engineering teams and external partners/ODMs as products mature.
• Support build execution, issue triage, and tradeoff decisions during critical development phases.
• Partner closely with technical leads to balance engineering rigor with speed and learning.
• Help define, refine, and scale Wahoo’s product development processes, tools, and operating cadence.
• Use data - test results, field feedback, reliability metrics, and manufacturing yields - to inform program decisions.

What We’re Looking For

• 7+ years of experience leading complex hardware programs, preferably electromechanical consumer products.
• Strong bias toward a mechanical systems background (enclosures, structures, thermal, DFM/DFX), with the ability to coordinate across EE and firmware.
• Proven experience running NPI programs through EVT/DVT/PVT.
• Experience managing products across multiple production scales, from low-volume (~1,000 units/year) to high-volume (~200,000+ units/year).
• Familiarity with both internal development and ODM/contract manufacturing models.
• Strong organizational and communication skills — able to lead through influence in a lean organization.
• Comfort operating in evolving processes and helping bring discipline without slowing teams down.
• Willingness to travel occasionally to support builds and supplier engagement.

Tools & Systems (Plusses)

Experience with one or more of the following is a plus:

• Upchain (PLM)
• Jira & Confluence (program tracking and documentation)
• Smartsheets (schedule and dependency management)
• NetSuite (ERP / supply chain awareness)

Nice to Have

• Experience with fitness equipment, connected devices, or durable consumer products.
• Background in endurance sports, cycling, running, or structured training — or strong curiosity about how athletes use products in the real world.
• Experience supporting products through early ramp, yield learning, and post-launch stabilization.

Senior Data Scientist

The Senior Data Scientist sits at the intersection of data science, embedded systems, and product innovation, turning complex sensor and athlete data into reliable, production-ready intelligence. This role leads the development of advanced algorithms and sophisticated models with a high level of autonomy and strategic impact. From early-stage development through production and field use, this position drives clarity in the face of ambiguity, solving complex challenges at the system and feature level while partnering cross-functionally to translate data into actionable insights that elevate the athlete experience.

Responsibilities

• Own the development, validation, and refinement of complex algorithms and predictive models that support product functionality, athlete metrics, and control systems.
• Work with data from sensors, embedded devices, and user activity, ensuring quality, robustness, and interpretability.
• Collaborate closely with adjacent engineering teams to translate algorithms into production-ready implementations.
• Diagnose and resolve production and field issues related to data quality, metrics, or model behavior.
• Design and execute validation plans to evaluate model performance, stability, and edge-case behavior using real-world data.
• Maintain data pipelines and analysis workflows in Python, and develop tools to automate testing, data validation, and reporting.
• Communicate highly technical information to both technical and non-technical audiences.
• Provide technical guidance and informal mentorship to Data Scientists; review code, reports, and project deliverables.

Scope & Decision Authority

• Own defined modeling systems or metric families with minimal oversight.
• Make independent methodological decisions within scope; escalate when tradeoffs affect product behavior, athlete trust, or cross-functional commitments.
• Represent data science interests for assigned areas.

Minimum Qualifications

• Bachelor’s degree in a quantitative field (Engineering, Computer Science, Mathematics, Physics, or similar); Master’s or PhD preferred.
• 5–8 years of professional experience in data science, applied modeling, or engineering in product-focused environments.
• Proven track record shipping and owning production algorithms and metrics end-to-end.
• Ability to lead technical direction within a defined scope.
• Proficiency in Python, MATLAB, and C/C++ for model development, analysis, and visualization.
• Strong time-series and signal processing knowledge, including feature engineering, filtering, segmentation, and performance evaluation.
• Strong software engineering fundamentals (version control, code review, documentation, automated testing) with a focus on maintainability.
• Ability to lead technical design discussions, evaluate tradeoffs (accuracy, latency, robustness, maintainability), and align cross-functional teams.
• Ability to communicate clearly with cross-functional partners and leadership.
• Ability to travel internationally as required, typically once or twice per year.
• Interest in fitness and endurance sports is a plus.

Senior UX/UI Designer

We’re looking for a Senior UX Designer with strong research, UX, and visual design skills to help shape the next generation of Wahoo’s digital experience. You’ll collaborate closely with designers, engineers, and product managers to create intuitive, user-centered solutions that elevate the athlete experience across Wahoo’s ecosystem.

Responsibilities

• Design highly engaging user interfaces for Wahoo’s consumer-facing mobile application.
• Ensure a seamless user experience across Wahoo’s digital touchpoints, including the mobile app, bike computers, and website.
• Apply strong visual design expertise to craft simple, intuitive, and aesthetically refined interfaces.
• Contribute to and evolve the Design System to ensure consistency and scalability.
• Use design thinking to navigate ambiguity and solve complex product challenges.
• Rapidly iterate using low-to-mid-fidelity wireframes and interactive prototypes.
• Conduct usability testing to validate assumptions and refine designs.
• Define design requirements informed by user research, product goals, and technical constraints.
• Perform qualitative and quantitative research to uncover user needs, behaviors, and pain points.
• Collaborate closely with cross-functional teams to shape engaging product experiences.
• Ensure a seamless, cohesive experience across all Wahoo digital products.
• Work closely with engineers to maintain design intent and optimize implementation.

Qualifications

• 5+ years of experience in UX design within an agency, startup, or product-focused environment.
• Strong portfolio demonstrating research-driven, user-centered designs.
• Expertise in visual design, wireframing, prototyping, and usability testing.
• Ability to design simple, intuitive interfaces with a systematic approach.
• Experience designing consumer-facing digital products.
• Strong collaboration skills with the ability to give and receive feedback effectively.
• Proficiency in Figma.
• Experience designing for iOS and Android platforms.
• Strong problem-solving skills and exceptional attention to detail.
• Experience working in agile environments.
• Bonus: Expertise in designing for devices with limited technical capabilities, such as bike computers.
• Bonus: Experience working with hardware or integrated systems.
• Bonus: Passion for endurance sports.

UK Technical Representative & Event Support Specialist

As part of Wahoo’s dynamic UK team, you will be instrumental in supporting our strong and growing retail network. Responsible for driving revenue growth, you excel at building relationships and will share your passion for Wahoo’s innovative portfolio through your knowledge, education and presentation of our best-in-class products to cycling and running specialists throughout the UK.

This position has a specific territorial focus on the Midlands, East England & Wales. The ideal candidate will be based in or within close proximity to the North Midlands.

What You’ll Do

• Work closely with the UK Country Manager to manage and grow a portfolio of independent retailers across your territory. Coordinate dealer visits, product training sessions, point-of-sale installations and the on-going relationship management to maximize executional excellence at retail store locations.
• Deliver against monthly and annual sales targets, and identify and secure new business opportunities.
• Work closely with the UK Marketing Manager to support local marketing activities, product launches, dealer events, expos, races, etc.
• Be a Wahoo brand ambassador through dealer event management and general brand evangelism throughout the wider UK cycling and running community.
• Monitor competitor activity and market trends.

What We’re Looking For

• 3yrs+ proven experience in sales and account management within the cycling, running or outdoor industry
• Ability to travel on a weekly basis throughout the territory. A clean driving license is essential.
• Strong commercial awareness and communication skills and the ability to build long-term, trust based relationships.
• Self-motivated with excellent time management
• Willingness to work weekends to activate & support events
• The desire to join a high performance fast paced enthusiastic sales team
• Strong financial acumen with a clear understanding of inventory management, forecasting techniques and cash conversion cycles
• An entrepreneurial mindset with a ‘Completer Finisher’ attitude and a strong ambition to work in a start-up culture, which means a desire to always be flexible and roll up the sleeves to get the job done.
• A genuinely organized self-starter who can operate effectively on their own and as part of a team.
• Strong interest in, and knowledge of the cycling, home fitness and running categories , being sufficiently capable to participate in group activities with customers when required.
• Strong interest in, and knowledge of Sports Technology. Comfortable conversing on key topics such as smartphone technology, Apps, Bluetooth, ANT+ and Wi-Fi wireless standards

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Language Skills: Foreign language proficiency is a bonus - especially German
• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• Communication: Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.