Work at Wahoo

Engineering Lab Technician

The Engineering Lab Technician supports the Mechanical and Electrical Engineering teams by building and reworking prototype hardware, executing tests, and capturing clear, structured data across Wahoo’s product line. This role combines hands-on mechanical and basic electrical lab work— including test fixture fabrication, 3D printing, and PCBA and cable rework—with day-to-day ownership of lab organization, equipment maintenance, and sample management to keep development moving quickly and reliably.

Roles & Responsibilities

• Support Mechanical and Electrical engineers across the product lifecycle by building and assembling prototype units and subassemblies, executing test plans, capturing structured data, and clearly communicating results and observed issues.
• Set up and run mechanical tests on prototypes including static, fatigue, and basic environmental or abuse tests while recording quantitative measurements and qualitative observations such as noise, feel, and failure modes.
• Design, build, and maintain mechanical test fixtures and apparatuses using 3D printing, off-the-shelf hardware, and basic machining or hand tools to enable repeatable, reliable testing.
• Perform mechanical rework and basic failure investigations by disassembling and reassembling units, incorporating design changes or test hypotheses, identifying obvious mechanical issues, and documenting findings with photos and notes.
• Operate and maintain 3D printers by managing print queues and materials, troubleshooting basic print issues, post-processing printed parts, and assembling them into fixtures or prototypes.
• Provide day-to-day electrical support by performing soldering and rework on prototype PCBAs (through-hole and basic SMD), building and repairing cable harnesses and adapters, and using bench equipment under Electrical Engineering guidance.
• Assist with basic electrical debugging by following EE-defined checklists, gathering measurements, swapping components to isolate faults, and maintaining clear records of revisions, rework performed, and test outcomes.
• Own the day-to-day organization of the hardware lab by keeping benches, tools, fixtures, and materials labeled and tidy and reinforcing simple borrow-and-return norms.
• Maintain lab equipment and consumables by monitoring inventory, restocking common supplies, coordinating repairs or service, and flagging issues with lab tools, printers, or fixtures.
• Manage lab samples and scrap by tagging and storing prototypes and test units in an organized manner and coordinating teardown or disposal of retired samples.

Qualifications & Skills

• Hands-on experience in an engineering lab, test lab, prototyping shop, or similar environment supporting hardware development.
• Strong mechanical aptitude with comfort assembling complex electromechanical systems from BOMs, drawings, or instructions.
• Confidence using hand tools, basic machine shop equipment, and precision measurement tools.
• Solid soldering and electrical rework skills, including through-hole and basic SMD components.
• Experience building and repairing cable harnesses and connectors.
• Ability to read basic mechanical drawings and electrical schematics or wiring diagrams.
• Comfort using lab instrumentation such as bench power supplies, DMMs, and basic oscilloscopes.
• Strong documentation habits including clear notes, photos, labeling, and organized data files.
• Reliable, organized, and consistent presence in the lab with the ability to juggle multiple requests and negotiate priorities.

Extra Qualifications, Nice-to-Have’s

• Experience with cycling, running, or fitness equipment such as indoor trainers, treadmills, power meters, or wearables.
• Experience working in a fast-paced startup or R&D environment where priorities and prototypes change frequently.

HR Generalist

Wahooʼs HR function is charged with ensuring we have the right people, with the right skills, in the right positions, working in a great culture, to enable Wahoo to be the global leader in smart fitness and training. Reporting directly to the Head of HR, the Human Resources Generalist performs various human resource duties in recruiting, benefits, training, employee relations, immigration, HRIS maintenance, reporting and compliance. The HR Generalist is also responsible for managing our Global Headquarters in Atlanta, GA and leads global cultural engagement. The ideal candidate will have a proven track record in Human Resources, possess an ownership mindset, a curious and creative mind, and strong attention to detail. In this role you will have the opportunity to greatly expand your knowledge of and experience in the full scope of global Human Resources Management. Are you excited about taking your career to the next level and having a significant impact? Then throw your name in the ring!

In this role, you will:

• Act as the main recruiter for all open positions across Wahoo globally and look after the candidate experience for all applicants.
• Provide onboarding support for all new Wahooligans.
• Support training and development initiatives led by the Head of HR.
• Lead activities and initiatives to strengthen Wahooʼs culture.
• Be the main point of contact for Wahooligans on company policies and procedures.
• Partner with immigration attorneys to manage the immigration process for all sponsored employees and work visas.
• Manage the day-to-day in-office operations of Wahooʼs HQ in Atlanta.
• Be the subject matter expert and main internal point of contact for Wahooʼs benefit offerings.
• Provide guidance on human resources operational issues and employment law.
• Support Wahooʼs Head of HR on the creation and implementation of HR projects and programs.
• Maintain a strong internal customer service focus (employees are the Customers of HR).

Weʼd love to hear from you if the following describes you:

• 4+ years of relevant experience in the field of HR.
• Proven track record demonstrating skill set and proficiency in key disciplines of HR.
• Able to conduct work assignments of increasing complexity, under moderate supervision with broad latitude for independent judgment.
• Holder of a bachelor's degree (or international equivalent) and/or certification in the field of Human Resources Management.
• Possess an ownership mindset, “Can do” attitude and “Get Stuff Done” mentality.
• Strong desire to be an in-office presence (this is a Monday-through-Friday, in-office role in Wahooʼs Atlanta headquarters).
• Possess a certified sense of humor.
• Enthusiast for endurance sports (e.g., running, cycling, triathlon) is a plus.

Mechanical Engineer

The Mechanical Engineer is responsible for designing and developing electromechanical fitness products across Wahoo’s indoor and outdoor training ecosystem, from early concept through mass production and into sustaining engineering and ongoing improvements. This role blends hands-on design, analysis, and lab work with close collaboration across Electrical, Firmware, Industrial Design, and Quality teams to deliver reliable, high-performance products.

Responsibilities

• Own mechanical design of subsystems and assemblies for electromechanical fitness products, including structures, mechanisms, drive systems, enclosures, and interfaces to electronics, from concept through production release.
• Select and integrate motors, transmissions, and power train components such as belt and gear drives, bearings, shafts, flywheels, and couplings, working closely with Electrical and Firmware teams on control, safety, and performance tradeoffs.
• Build and iterate robust 3D CAD models and drawings in SolidWorks, including parts, complex assemblies, exploded views, and GD&T, ensuring designs are manufacturable, serviceable, and compatible with Wahoo’s PLM and configuration management practices.
• Apply engineering analysis including hand calculations, FEA, tolerance stacks, and material selection to ensure structural integrity, stiffness, durability, and reliability under realistic loads and lifetime usage profiles.
• Define and support verification and validation plans, partnering with lab technicians and Quality to develop fixtures, tests, and pass/fail criteria, analyze test data, support DFMEA, and ensure compliance with regulatory and safety standards.
• Collaborate with Industrial Design and Product Management to translate user stories and experience requirements into clear mechanical specifications while balancing performance, cost, manufacturability, and aesthetics.
• Work directly with suppliers and contract manufacturers to bring designs into production, including DFM, DFA, and DFQ reviews, tooling decisions, and issue resolution during EVT, DVT, and PVT builds.
• Use scripting and simple tools such as Python to streamline engineering workflows, process test data, automate analysis tasks, or support basic test rigs.
• Collaborate with Firmware and Electrical teams to define interfaces, bring up prototypes, and debug cross-disciplinary issues while maintaining ownership of mechanical design and performance.

Minimum Qualifications

• B.S. in Mechanical Engineering or related field.
• 3–5 years of experience designing electromechanical products from concept through launch.
• Strong proficiency in SolidWorks for complex assemblies, detailed drawings, and PLM-controlled releases.
• Solid understanding of motor-driven system fundamentals including statics, dynamics, fatigue, vibration, friction, bearings, shafts, belt and gear drives, and safety factors.
• Experience performing structural analysis using hand calculations and FEA in SolidWorks Simulation.
• Experience with metal manufacturing processes such as machining, sheet metal, extrusions, castings, and stamping, with an understanding of DFM and cost tradeoffs.
• Experience with plastics and composite manufacturing processes including injection molding and extrusion.
• Experience planning and interpreting mechanical tests, including durability, abuse, and environmental testing.
• Comfort working with embedded electronics, sensors, and wiring, including mounting, routing, and strain relief.
• Strong communication skills and ability to thrive in a fast-moving, cross-functional team.

Preferred Qualifications

• 7+ years of experience designing electromechanical products.
• Experience with fitness, sports, or cycling hardware such as indoor trainers, smart bikes, or connected exercise equipment.
• Demonstrated use of modern digital tools, including AI-assisted workflows, to accelerate mechanical design, analysis, or documentation.
• Experience using Python, MATLAB, or similar tools to automate tests, analyze data, or build engineering utilities.
• Familiarity with embedded systems and firmware concepts such as control loops, sensor integration, and communication protocols.
• Experience working within structured product development processes including stage-gate workflows and EVT, DVT, and PVT builds.

Product Manager - App Ecosystem

The product manager will work with the software services and special projects team as needed. They will own their product features from start to finish by crafting PRDs that clearly define the technical requirements, supporting the execution by attending stand-ups, representing their product in launch management, and communicating with key stakeholders. The PM of Ecosystem will be responsible for defining and owning Wahoo App ecosystem work, including functionality in support of hardware, onboarding experience, account settings, and any bugs related to the hardware-software experience. This PM will be the voice of the hardware within the Wahoo App. This includes supporting and expanding on the already existing functionality below:

• Wahoo App Account Creation & Login
• Hardware Onboarding
• Device Connection
• Account Settings
• App Navigation
• Hardware Settings
• Notifications

Roles & Responsibilities

• Craft and create excellent PRDs that clearly define the feature being built, the purpose of the feature, and all the requirements.
• Craft PRFAQs that clearly express the value of the feature being built, who it is for, and why our athletes should care about it; work with marketing to ensure their understanding of the product.
• Create detailed feature sheets that the customer experiences team can use to create support articles.
• Hold feature kickoff meetings ahead of work to start and lead discussion on execution with engineering and design.
• Work closely with design to build out the feature — including collaboration on UX research and providing UI feedback.
• Analyze results of your feature release with a clear understanding of how, if, and why the feature was successful.
• Champion each feature with a can-do attitude and be the owner of decisions around your product as challenges and questions arise.
• Communicate clearly with the Director of Product Management and provide informed recommendations based on learnings from your product focus.
• Work with engineering leads and QA to prioritize bugs related to your product focus.

Qualifications

• 1–3 years of Product Management experience, ideally with a mobile app ecosystem.
• Experience working cross-functionally with engineering, design, QA, and marketing to deliver end-to-end products.
• Excellent communication skills and ability to clearly advocate product decisions to technical stakeholders.
• Passion for fitness, endurance sports, or cycling.
• Experience working with hardware and software products.
• Proven ability to translate complex technical concepts into clear, actionable requirements.
• Detail-oriented and organized, with the ability to manage multiple workstreams simultaneously.

What we are looking for

• Someone who sees problems before they’re tickets and brings clarity where others see chaos.
• Someone who cares deeply about the end-to-end experience — from pairing a device to celebrating a workout.
• Someone who communicates clearly and confidently across disciplines, from engineers to designers to leadership.
• Someone who is comfortable working hands-on: writing PRDs, attending stand-ups, testing builds, and validating features in the wild.

Product Manager - Athlete Journey

The product manager will work with the software services and special projects team as needed. They will own their product features from start to finish by crafting PRDs that clearly define the technical requirements, supporting the execution by attending stand-ups, representing their product in launch management, and communicating with key stakeholders. The PM of Plan & Perform will be responsible for defining and owning features inside the Wahoo App and SYSTM app that support our athlete journey: from planning your activity, performing it, analyzing your results, and recovering to help work towards our mission of helping our athletes improve.

This includes supporting and expanding on the already existing features below:

• Wahoo App Workout Player
• SYSTM Workout Player
• Calendar
• Training Plans
• Workout Recommendations
• Workout Library
• Activity Details
• Wahoo Metrics
• 4DP Athlete Profile
• 4DP Fitness Assessments

Roles & Responsibilities

• Craft and create excellent PRDs that clearly define the feature being built, the purpose of the feature, and all the requirements.
• Craft PRFAQs that clearly express the value of the feature being built, who it is for, and why our athletes should care about it; work with marketing to ensure their understanding of the product.
• Create detailed feature sheets and points of launch that the customer experiences team can use to create support articles.
• Hold feature kickoff meetings ahead of work to start and lead discussion on execution with engineering and design.
• Work closely with design to build out the feature — including collaboration on UX research and providing UI feedback.
• Analyze results of your feature release with a clear understanding of how, if, and why the feature was successful.
• Champion each feature with a can-do attitude and be the owner of decisions around your product as challenges and questions arise.
• Communicate clearly with the Director of Product Management and provide informed recommendations based on learnings from your product focus.
• Work with engineering leads and QA to prioritize bugs related to your product focus.

Qualifications

• 1–3 years of Product Management experience, ideally with a mobile app ecosystem.
• Experience working cross-functionally with engineering, design, QA, and marketing to deliver end-to-end products.
• Experience in the health, fitness, and wellness space.
• Passion for fitness, endurance sports, or cycling.
• A deep understanding of athletes and their needs.
• Excellent communication skills and ability to clearly advocate product decisions to technical stakeholders.
• Detail-oriented and organized, with the ability to manage multiple workstreams simultaneously.

What we are looking for

• Someone who sees problems before they’re tickets and brings clarity where others see chaos.
• Someone who cares deeply about the end-to-end experience — from pairing a device to celebrating a workout.
• Someone who communicates clearly and confidently across disciplines, from engineers to designers to leadership.
• Someone who is comfortable working hands-on: writing PRDs, attending stand-ups, testing builds, and validating features in the wild.

UX Designer (Mid to Senior)

Weʼre looking for a Senior UX Designer with strong research, UX, and visual skills to shape the next generation of Wahooʼs digital experience. Youʼll collaborate with designers, engineers, and product managers to create intuitive, user-centered solutions that elevate the athlete experience.

Responsibilities

• Design highly engaging user interfaces for our consumer-facing mobile application.
• Apply strong visual design expertise to craft simple, intuitive, and aesthetically refined interfaces.
• Contribute to and evolve the Design System for consistency and scalability.
• Use design thinking to navigate ambiguity and solve complex product challenges.
• Rapidly iterate with low-to-mid-fidelity wireframes and prototypes.
• Conduct usability testing to validate and refine designs.
• Define design requirements based on user research, product goals, and technical constraints.
• Perform qualitative and quantitative research to uncover user needs and pain points.
• Collaborate with cross-functional teams to shape engaging product experiences.
• Ensure a seamless, cohesive experience across all Wahoo products.
• Work closely with engineers to uphold design intent and optimize implementation.

Qualifications

• 5+ years of experience in UX design (agency, startup, or product environment).
• Strong portfolio showcasing research-driven, user-centered designs.
• Expertise in visual design, wireframing, prototyping, and usability testing.
• Ability to design simple, intuitive interfaces with a systematic approach.
• Experience designing for consumer-facing digital products.
• Strong collaboration skills, with the ability to give and receive feedback effectively.
• Proficiency in Figma.
• Experience designing for iOS and Android platforms.
• Strong problem-solving skills and attention to detail.
• Experience working in agile environments.
• Bonus: Experience with hardware or integrated systems.
• Bonus: Passion for endurance sports.

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Language Skills: Foreign language proficiency is a bonus - especially German
• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• Communication: Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.