Work at Wahoo

Associate IT Operations Engineer

Behind every ride uploaded, every workout synced, and every Wahooligan at their desk is a set of systems that simply must work. Wahoo's Technical Operations team keeps those systems reliable and keeps our people equipped to do their best work - from the cloud infrastructure our services run on to the laptops and accounts our colleagues depend on every day.

As an Associate IT Ops Engineer, you'll start where a lot of great infrastructure engineers start close to the people and the everyday systems. In your first months you'll own the hands-on IT that keeps our Atlanta office and its people running - setting up laptops, managing access, and solving the day-to-day problems that land in the queue. From there, mentored by our Senior IT Ops Engineer and Site Reliability Engineer, you'll grow into the engineering half of the job: automating that manual work, building the integrations that connect our internal systems, and getting real exposure to monitoring, incident response, and our cloud environment alongside the SRE.

We're upfront about that shape because it's the whole point of the role. The IT work is where you'll learn how our systems fit together - and where we'll be watching for the one instinct we care about most: the reflex to automate repetitive work rather than just grind through it. Bring that, and the path forward is clear. This role sits on our IT Ops engineering track and grows into IT Ops Engineer, where writing code - integrations, automation, and internal tooling - is a core part of the job, not a side project. And because you'll be working alongside our SRE from early on, Site Reliability Engineering is a genuine option too, if that's where your interests take you.

What You’ll Do

The balance shifts over your first 12–18 months, moving from mostly hands-on IT support toward a roughly even split with engineering work. Early on, you'll focus on:

• Endpoint & Device Support: Set up, configure, and support laptops and endpoints for staff - imaging, enrolment, and MDM - so every Wahooligan is equipped to do their job.
• Access & Accounts: Handle account provisioning, access requests, and identity and password resets, keeping things secure and moving quickly.
• Frontline Support: Own the day-to-day support queue and keep the Atlanta office's IT running smoothly, acting as the friendly first point of contact for colleagues who need help.
• SaaS & Systems Administration: Administer business tools and systems, keeping access and configuration tidy, documented, and secure.
• Documentation: Write up what you do so the team builds a shared, reusable knowledge base rather than relying on memory.

As you grow, you'll take on more of the engineering side:

• Automation: Script and eliminate the repetitive work above, so it stops being manual - the clearest signal of your growth into the role.
• Integrations & Internal Tooling: Write and maintain the code that connects our internal systems - provisioning workflows, onboarding pipelines, and small tools that replace manual steps.
• Monitoring & Incident Response: Help watch our services, respond to alerts, and learn incident response alongside the SRE.
• Cloud & Infrastructure: Work hands-on with our cloud environment (AWS, Kubernetes/EKS) and CI/CD pipelines.
• Infrastructure & Reliability Projects: Contribute to improvements across our internal systems and infrastructure, taking increasing ownership as you develop.

The Instinct We're Hiring For

The best operations engineers don't do the same manual task twice if they can teach a machine to do it. We're hiring far more for that instinct than for any particular technology - and we mean it, so we'll be looking for it from day one in how you approach even the routine work.

• Automate, don't grind: Faced with fifty manual password resets, your first thought is how to script them. Repetitive work is a problem to solve, not just a queue to clear.
• Curiosity about why: When something breaks, you want to understand the root cause, not just restore service and move on. That curiosity is what turns IT work into engineering.
• A service mindset: You take real pride in colleagues being unblocked and systems staying up. You understand the everyday IT work is the foundation everything else is built on, and you do it well.
• Trust is the product: Whether it's a colleague's laptop or a production service, someone is relying on it. You treat reliability as something people are counting on, because they are.

What We’re Looking For

This is a genuinely junior role. Beyond a short list of things you'll need on day one, we're hiring for aptitude and attitude far more than for a checklist of technologies.

• Working knowledge and hands-on experience with a scripting language - JavaScript, Python, Bash, or similar - and comfort on the command line.
• Working knowledge and hands-on experience with Git.
• Genuine curiosity about how systems work, and the instinct to fix or automate things rather than repeat them.
• Methodical problem-solving: you enjoy digging into why something broke, not just restoring it.
• Clear, friendly communication - you'll be the first point of contact for colleagues who need help.
• Reliability, ownership, and a service mindset: you're happy to do the essential everyday IT work well, and you understand it's the foundation the rest is built on.
• Thoughtful use of AI tools - you use them to move faster while staying accountable for the outcome, rather than pasting in answers you don't understand.
• Based in (or able to relocate to) the Atlanta area, and able to work in-office, particularly in the earlier stage of the role.

Nice to Have

Any of these is a plus - none is required.

• Experience with GitHub - branches, pull requests, and code review.
• Familiarity with CI/CD pipelines, such as Jenkins or GitHub Actions.
• Exposure to Linux, or to automating any part of your own work.
• Any hands-on experience with cloud platforms (AWS especially) or containers.
• Familiarity with a ticketing system (e.g. Jira) or previous IT support experience.
• A homelab, side projects, or coursework - anything that shows self-directed learning.
• Interest in cycling, running, endurance sports, or connected fitness hardware.

Success Indicators

• Owns the everyday IT and support work reliably, so colleagues stay unblocked and the office runs smoothly.
• Starts turning manual, repetitive tasks into automated ones - often before being asked.
• Asks good questions, learns quickly, and grows steadily into the monitoring and reliability side of the role.
• Communicates clearly and keeps commitments, with a friendly, solutions-oriented approach.
• Over time, takes on small pieces of our internal systems and infrastructure with increasing independence, building toward IT Ops Engineer–level ownership.

Business Analyst Operations & Business Intelligence

We're looking for a Business Analyst to join our Operations & Business Intelligence team. In this role, you will sit at the intersection of Wahoo's operational systems and the data they produce - helping us get more out of what we already have, connecting the different platforms we rely on, and making sure our reporting stays accurate and useful.

This is an ideal opportunity for someone early in their career who is excited to develop across ERP systems, business intelligence, and systems integration - all within a fast-moving global brand.

What You'll Do

Your work will fall across three interconnected areas:

• 1. Systems Integration & Improvement

  • Identify opportunities to improve and optimise Wahoo's existing operational systems, including our ERP ecosystem (NetSuite, Netstock, Zendesk).
  • Design and implement integrations between disparate platforms using iPaaS tooling (primarily Celigo), ensuring data flows reliably across systems.
  • Map and document current system configurations, integration points, and workflows - then identify where consolidation or automation can reduce friction.
  • Partner with operations stakeholders to scope and deliver system enhancement projects that translate business needs into technical solutions.

• 2. Data & Reporting

  • Use SQL to query and manipulate data across our operational systems and data warehouse, supporting both day-to-day requests and longer-term reporting needs.
  • Build and maintain Power BI dashboards and data models that give operations leaders clear, reliable visibility into the business.
  • Monitor data accuracy across our key reports - spotting issues early and working with the right teams to resolve them.
  • Support stakeholders with timely access to the data and insights they need to make decisions, including ad-hoc analysis.
  • Use AI tools to help accelerate analysis and improve the quality of outputs.

• 3. Cross-Functional Support

  • Act as a bridge between operational teams and technical functions - translating business needs into practical system or reporting solutions.
  • Manage a mix of incoming requests and longer-term projects, balancing day-to-day support with meaningful improvements.
  • Contribute to documentation of processes, system configurations, and data definitions so that knowledge is shared and maintained.

What We're Looking For

• Must-Haves

  • Bachelor's degree (or equivalent) in a related field.
  • 2+ years of professional experience in systems / business / process analysis, business intelligence, or a related area.
  • Working knowledge of SQL - comfortable querying databases and using data to answer business questions.
  • Hands-on experience with Power BI, Tableau, Looker or a comparable visualisation tool
  • Hands-on experience with ERP systems - preferably Netsuite
  • Strong analytical mindset: you can break down an ambiguous problem, trace it back to its root, and propose a clear solution.
  • Clear communicator who can explain technical findings to non-technical stakeholders

• Nice-to-Haves

  • Experience with an iPaaS tool such as Celigo, Boomi, or Zapier.
  • Exposure to a data warehouse environment (Redshift, BigQuery, or similar).
  • Familiarity with AI tools in a work or study context - e.g. using Claude or Copilot to assist with analysis or reporting.
  • Background or genuine interest in endurance sports or fitness technology.

• Who You Are

  • Curious and self-directed - you don't wait to be told what to learn next.
  • Detail-oriented without losing sight of the bigger picture.
  • Comfortable with ambiguity and able to structure your own approach when the path isn't clear.
  • A team player who enjoys working across functions and translating between technical and business perspectives.
  • Excited by the idea of building systems that help athletes perform better - even if the work happens behind the scenes.

Country Manager - Greater China

About the Role

The Country Manager, Greater China is responsible for driving revenue growth and expanding Wahoo’s market share across Mainland China, Hong Kong and Taiwan. In this role, you will accelerate commercial expansion and market leadership by maximizing distributor performance and driving high impact sales and marketing initiatives. Serving as the bridge between regional execution and global strategy, you will collaborate closely with Wahoo's global sales leadership, channel marketing team, and local partners to convert regional opportunities into scalable growth.

What You’ll Do

• Own the regional commercial and marketing strategy to drive revenue growth, market share, and brand leadership across Mainland China, Hong Kong and Taiwan.
• Drive end-to-end commercial and marketing execution by supporting local distribution partners, collaborating with marketing agencies, and launching localized sales initiatives across online and offline channels.
• Partner closely with Wahoo's global sales leadership, channel marketing, and local partners to align regional execution with global brand goals and athlete needs.
• Establish performance metrics, optimize distributor sell-in and sell-through, maintain brand and price integrity, and continuously elevate local marketing ROI.
• Communicate market intelligence, performance updates, commercial risks, and strategic recommendations clearly to regional and global stakeholders.

Scope & Decision Authority - for managers

This role has primary decision-making authority over regional marketing campaign execution, local partnerships, trade marketing requirements, and day-to-day distribution partner support across Mainland China, Hong Kong and Taiwan. You will provide direct input into annual commercial targets, regional channel strategies, product localization needs, and long-term Greater China expansion roadmaps and operate with a high degree of independent execution under guided strategic alignment with global sales leadership.

What We’re Looking For

• Bachelor’s degree in Business, Marketing, International Trade, or equivalent practical experience.
• 6–10 years of professional experience in commercial sales, regional business development, or brand marketing within the endurance sports, consumer electronics, or premium outdoor industries across Greater China.
• Proven track record of scaling revenue and market share through third-party distributor management, agency oversight, and successful retail and e-commerce campaigns in Mainland China and Taiwan.
• Ability to lead and influence across disciplines, external agencies, and distributor networks without direct authority.
• Proficiency in local digital ecosystems and commerce platforms (e.g., Tmall, JD.com, WeChat, RED/Xiaohongshu for China; Shopee, MOMO, LINE, Meta platforms for Taiwan), along with sales tracking and CRM systems.
• Strong analytical, problem-solving, and decision-making capabilities regarding commercial forecasting, pricing strategy, and marketing ROI.
• Ability to communicate clearly and effectively in native-level Mandarin and fluent professional English across cross-functional teams, distributor executives, and global leadership.
• Ability to travel regionally across Mainland China and Taiwan and internationally as required.
• A genuine passion for cycling, triathlon, running, or connected fitness technologies is highly preferred.

Logistics Manager - Atlanta, GA

About the Role

We’re looking for a Global Logistics Manager to lead our international shipping activities end to end - from budget and vendor strategy down to day-to-day shipment execution and reporting. This role owns the strategy, cost performance, and forwarder/carrier portfolio behind Wahoo's global transportation network, while also coordinating and booking shipments, managing inbound approvals, and building the analytics that keep the network running on time and on budget. The ideal candidate has strong experience managing the shipping strategy and activities for a global consumer products company and is equally comfortable leading a quarterly business review and tracking shipments lane by lane.

What You’ll Do

Are you excited about the challenge of managing the global logistics function for an innovator that delivers awesome products? Then throw your name in the ring!

In this role, you would manage our inbound (i.e., from our suppliers to our 3PLs) logistics function which cover the following scopes of work:

Operational oversight, strategy, and management which includes:

• owning the global logistics budget and monitoring logistics spend variances, reporting on cost performance, and driving corrective action where needed
• leading vendor selection and negotiations with ocean carriers, freight forwarders, and other platform providers to build the right processes and toolsets within Wahoo and secure the most optimum freight rates and schedules
• managing forwarder and carrier contract terms, rate structures, and accessorial charges, including strategy to actively steer and minimize demurrage and detention exposure
• monitor and influence suppliers and our 3PLs to ensure process standards, increase on time performance, and reduce cust

Complex Logistics Oversight, which includes:

• serve as the final decision maker (either directly or with the assistance and advice of outside experts) on complex or issues (e.g., novel customs questions, complex muti-party transactions)
• approving HTS (Harmonized Tariff Schedule) code classifications and resolving classification disputes
• owning compliance with Dangerous Goods regulatory frameworks and all other governance frameworks within which regions we operate or move freight

Reporting and Analytics, which includes:

• developing and maintaining reporting and dashboards covering logistics budget/spend, shipment volumes, on-time performance, and exceptions
• tracking transit times by lane and adjusting lead time schedules as needed
• identifying opportunities and failures in network performance and surfacing trends and recommendations
• producing vendor and provider performance reporting (ocean carriers, freight forwarders, drayage providers) against SOP's, and supporting compliance reporting

Shipment Coordination and Booking, which includes:

• coordinating and booking shipments from origin markets (Asia and other) into the U.S., UK, Netherlands, Australia, and Malaysia
• managing day-to-day communication with ocean carriers, freight forwarders, brokers, and drayage providers to execute bookings on schedule
• tracking shipment status end-to-end and proactively flagging early, late, or at-risk shipments

Inbound Shipment Management and Approval, which includes:

• managing and approving inbound shipment activity, ensuring PO management operations meet business requirements
• reviewing and approving shipment documentation for accuracy and compliance prior to release
• coordinating with 3PL freight forwarders on PO management operations and day-to-day performance

What We’re Looking For

We’d love to hear from you if the following describes you:

• 3 or more years of experience working in logistics or transportation operations with proven experience in several if not all of the scopes defined above. That is:
  • Extensive knowledge of federal, state, and local transportation laws and regulations as well as international transportation network including ocean carriers, freight forwarders, ports, drayage provider network
  • Experience in transportation procurement and negotiating contracts and rates
  • Strong command of supply chain, inventory, distribution, business, and management principles
  • Familiarity with one or more Transportation Management Systems (TMS)
• Appetite and skill-set to master existing processes and improve on them with documentation, reporting, or analysis. The ideal candidate would have experience doing the following:
  • Building process maps in digital whiteboards (e.g., Confluence, Miro) or desktop tools (e.g., Powerpoint)
  • Developing models or reporting using traditional tools like Excel and PowerBI or with more advanced tools (e.g., custom dashboard or automated workflows manually or with the assistance of AI tools like Claude Cowork)
• Strong cross-functional collaboration experience where they have demonstrated excellent written and oral communication/presentation skills
• A customer-orientation towards Wahoo’s end customers (our athletes) and the many internal customers (colleagues who are impacted by inbound logistics) across the Wahoo business
• Able to conduct complex, important work under minimal supervision with wide latitude for independent judgment.
• Solution-oriented and highly driven individual with the ability to “think different” and do what’s best for Wahoo and our athletes.

Procurement Manager

About the Role

We're looking for a Procurement Buyer to play a key role in the way we source and manage finished goods at Wahoo Fitness. You'll own the purchase order process end-to-end, build strong supplier relationships, and bring rigor and efficiency to the way we buy.

If you're driven, detail-oriented, and ready to make your mark in a company that moves fast and thinks big, we'd love to hear from you!

What You’ll Do

In this role, you will look after four main areas of responsibility:

• Negotiation and vendor management
  • Research and identify potential suppliers through market analysis and supplier networks
  • Assist in managing RFPs, bids, and vendor scorecards during supplier selection
  • Support negotiations on pricing, payment terms, and delivery schedules
  • Track supplier performance against KPIs and flag gaps to senior team members
• Cost analysis, inventory and forecasting
  • Assist in analysing total cost of ownership and compare quotes using standardised criteria
  • Support budget tracking and identify potential savings opportunities
  • Collaborate with operations teams to support supply and demand forecasting and coordinate timely deliveries
• Contract management
  • Review purchase contracts and agreements under guidance from senior team members
  • Maintain accurate contract records and track deliverables and service levels for compliance
  • Escalate supplier disputes with support from legal and senior stakeholders
• Purchase order and procurement operations
  • Own the end-to-end PO process, from requisition through to receipt and invoice reconciliation
  • Raise and process purchase orders accurately and on time across multiple categories
  • Work with internal stakeholders to translate requirements into purchase orders
  • Resolve PO discrepancies, delivery issues, and invoice mismatches promptly
  • Maintain accurate PO records and support continuous improvement of procurement workflows

What We’re Looking For

We'd love to hear from you if the following describes you:

• 2-3 years of experience in a procurement, purchasing, or supply chain role
• Hands-on experience managing purchase orders end-to-end
• Comfortable working in an ERP system (such as SAP or Oracle) and proficient in Excel
• Naturally analytical- you enjoy working with data to drive better purchasing decisions
• Detail-oriented, well-organised, and able to manage multiple priorities at once
• A clear communicator who works confidently with stakeholders and suppliers
• Eager to learn and grow within a procurement function

Retail Specialist - KICKR Run

With the launch and market expansion of our groundbreaking KICKR RUN treadmill, we are redefining the indoor running experience. To drive this growth, we are seeking a dynamic, results-driven Retail Specialist based in the Atlanta area. If you are ready to bridge the gap between cutting-edge sports tech and the passionate athletes who use it? Step onto the starting grid as Wahoo’s next Retail Specialist.

In this role, you will be the face of the KICKR RUN for our showroom partners and support our IBD team, ensuring our product dominates the market. You will blend your commercial expertise with your passion for running to support retailers, support the sales reps, and bridge the gap between our internal teams and the market.

Key Responsibilities

• Supporting KICKR RUN showrooms with the goal of growing the business
• Store Staff Training: Be a Wahoo brand ambassador through dealer training, event management and general brand evangelism throughout the wider running community.
• Monitor competitor activity and market trends.
• Sales Enablement: Support IBD Sales Representatives to maximize product knowledge and sales performance.
• Marketing Support: Collaborate on and execute regional marketing activities, instore activations, and events to drive consumer demand.
• Cross-Functional Liaison: Act as the strategic interface between local dealers, external sales reps, and our internal Marketing, Sales, and Customer Service Operations teams.
• Market Insights: Identify new locations, monitor market trends and competitor activity to identify new growth opportunities.

Expected monthly time breakdown

• Sales Visits in person: 50%
• Sales Calls/ Video Meets from office: 25%
• Event Setup/Breakdown: 20%
• Admin/ Internal Meets: 5%

Requirements

• Experience working in the retail sector, familiar with connected fitness equipment and product training. Event experience is desirable. (ideally within the sports, fitness, or consumer electronics industry). Minimum of 5 years of professional experience
• Communication: Exceptional communication and relationship-building skills, with a collaborative "bridge-builder" mindset.
• Market Knowledge: Deep understanding of the US running and fitness retail landscape.
• Education: Degree in Business Administration, Sales, Marketing, or a related field, or equivalent hands-on professional experience.
• Mobility: High willingness to travel frequently within the US to visit dealers and attend events. A driver's license and a clean driving record are prerequisites.
• Passion: Ideally, you are an active runner yourself. Connecting authentically with the running community and understanding the product from a runner's perspective is a massive plus.
• A genuinely organized self-starter who can operate effectively on their own and as part of a team.
• Strong interest in, and knowledge of the running, cycling & fitness arena. Plus the desire and ability to regularly participate in group events with dealers
• Strong interest in, and knowledge of, consumer electronics. Ideal candidate is comfortable conversing on key topics such as smartphone technology, Apps, Bluetooth, ANT+ and Wi-Fi wireless standards.

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Language Skills: Foreign language proficiency is a bonus - especially German
• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• Communication: Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.